Informational Guide to Singapore Changi Airport (SIN) - Non Official

Our Review of Singapore Changi Airport (SIN)

Our Review of Singapore Changi Airport (SIN)

All the information featured on this page was compiled and written by David Enrich, a renowned expert in aviation and airport guides, since 1999.

At Plan Your Trips, we have analyzed hundreds of airports around the world, gaining a clear understanding of what users expect when visiting an airport. With this know-how, we have created this guide, placing passengers at the forefront of everything, aiming to simplify and enhance the airport experience.

In this Guide, our goal is to present information in a manner that is both quick and reliable. Recognizing that passengers often have limited time and may be in a hurry, we strive to ensure that they do not waste time unnecessarily.

Another key focus of our guide is to highlight the strengths of the airport and also the weaknesses, and in some cases, offer recommendations to travelers. In alignment with this approach, we provide users with aggregated information on delays and on-time performance, analyzing both airlines and individual flights.

Pros and Cons of Singapore Changi Airport (SIN)

Pros of Singapore Changi Airport:

  • Exceptional passenger service:Changi is consistently rated as one of the world’s best airports for its outstanding attention to travelers, from fast and friendly immigration to efficient baggage claim and helpful staff.
  • Wide range of amenities and entertainment:The airport offers unique attractions like themed gardens, movie theaters, a rooftop swimming pool, and the spectacular Jewel complex with the world’s tallest indoor waterfall.
  • Impeccable cleanliness and modernity:Changi is renowned for its spotless facilities, modern architecture, and continual upgrades, ensuring a comfortable and pleasant environment.
  • Excellent connectivity and transport options:Multiple transport choices (MRT, buses, taxis, shuttles) are available 24/7, making it easy and affordable to reach anywhere in Singapore.
  • Efficient and fast processes:Immigration, security, and baggage claim are streamlined, often allowing passengers to exit the airport in as little as 20 minutes after landing.

Cons of Singapore Changi Airport:

  • Can be overwhelming due to its size:With four terminals, extensive facilities, and the vast Jewel complex, first-time visitors may find it difficult to navigate or may need extra time to reach their gates.
  • Occasional crowds and long walks:As one of Asia’s busiest airports, peak times can bring crowds, and some gates or attractions require long walks, which may be tiring for some travelers.
  • High prices in shops and restaurants:While the selection is excellent, some retail and dining options can be expensive compared to the city, especially in premium or tourist-focused areas.
  • Strict regulations and fines:Singapore’s strict laws extend to the airport (e.g., no chewing gum, heavy fines for littering), which can catch some travelers by surprise if they’re not informed.
  • Ongoing construction and renovations:Continuous expansion and upgrades (such as the future Terminal 5) can lead to temporary disruptions, noise, or changes in terminal layouts.

 

Mini-Guide of the Airport (2' Guide)

Location & Access:
Changi Airport is located about 20–25 km northeast of downtown Singapore and is consistently ranked among the world’s best and most modern airports. Reaching the city is easy:

  • MRT (Metro): Direct connection from the airport to the city center in about 30 minutes for just S$2.
  • Bus: Public buses (e.g., line 36) reach the city in about 1 hour for S$2.10.
  • Taxi: 20–30 minutes to downtown, average fare S$30. Ideal for travelers with luggage or late arrivals.
  • Private transfers & shuttles: Convenient for hotel drop-off or specific destinations.

Terminals & Transfers:
Changi has 4 main terminals (T1, T2, T3, T4) and an executive terminal (JetQuay CIP). Terminals 1, 2, and 3 are linked by a free Skytrain; Terminal 4 is connected by shuttle bus. Moving between terminals is quick and clearly signposted in multiple languages.

 
Facilities & Amenities:

  • Free Wi-Fi throughout the airport.
  • Left luggage services in all terminals—perfect for long layovers or traveling light.
  • Free movie theaters (T2 & T3), themed gardens (butterfly, sunflower, cactus), rooftop pool in T1, nap zones, and showers.
  • Jewel Changi Airport: A spectacular complex linked to T1, T2, and T3, famous for its indoor waterfall, gardens, and over 280 shops and restaurants.
  • Family & accessibility services: Play areas, family lounges, and special assistance for passengers with reduced mobility.

Shopping & Dining:
Changi is a paradise for duty-free shopping and food lovers, with everything from local hawker fare to international restaurants and 24/7 cafés.

 
Check-in & Boarding:
Check in at counters, self-service kiosks, or online. Security and immigration are fast and efficient. Arrive at least 2–3 hours before international flights.

 
Quick Tips:

  • Download the Changi app for interactive maps and real-time updates.
  • If you have a layover, explore Jewel or relax in one of the airport’s many gardens and lounges.
  • Keep an eye on your gate—some can be a long walk from security.

How we calculate On Time Performance

On various pages of our website, you will encounter a metric widely utilized in aviation and other forms of transportation known as OTP (On Time Performance). We believe that providing this metric assists passengers in planning their trips and exploring alternatives before purchasing their flight tickets.

We calculate the On Time Performance for all flights and airlines, when we have enough data to do so. In certain instances, it may not be feasible to accurately compute the On-Time Performance for a specific flight or airline due to inadequate or non-representative data, which could result in misleading conclusions.

Our calculation of On Time Performance and delay information solely relies on arrival times. This approach is chosen over calculating departure delays, as we consider arrival punctuality to be of primary concern to passengers.

The On Time Performance displayed on our website is calculated as follows:

  • On Time: Flights that arrive within 15 minutes of their scheduled arrival time, or earlier. In the absence of data for a specific flight, we assume the flight arrives on time, to avoid penalizing airlines for data unavailability.
  • Moderate Delay: Flights that arrive with a delay of 15 to 30 minutes.
  • Significant Delay: Flights that arrive with a delay of 30 to 60 minutes.
  • Major Delay: Flights that arrive with a delay exceeding 60 minutes.
  • Average Delay: The average delay is calculated by considering flights that arrive early as having a delay of 0 minutes. Early arrivals do not contribute to reducing the average delay calculation

Some Stats

Airlines with more flight operations (last 3 months)

Singapore Airlines

33% (Total flights analyzed: 15009)

Scoot

16% (Total flights analyzed: 7417)

Jetstar Asia

5% (Total flights analyzed: 2274)

AirAsia

4% (Total flights analyzed: 1663)

IndiGo

2% (Total flights analyzed: 994)

Airlines with best on-time performance at Singapore Airport (last 3 months)

Considering all airlines:

Aero Dili

100% (Total flights analyzed: 13)

AirAsia Cambodia

100% (Total flights analyzed: 6)

Chongqing Airlines

98% (Total flights analyzed: 89)

Hainan Airlines

97% (Total flights analyzed: 171)

Sichuan Airlines

96% (Total flights analyzed: 156)

Tianjin Airlines

96% (Total flights analyzed: 49)

Citilink

96% (Total flights analyzed: 186)

Ethiopian Airlines

95% (Total flights analyzed: 106)

Juneyao Air

94% (Total flights analyzed: 174)

Considering only airlines with more than 10 flights/week:

Hainan Airlines

97% (Total flights analyzed: 171)

Citilink

96% (Total flights analyzed: 186)

Sichuan Airlines

96% (Total flights analyzed: 156)

Juneyao Air

94% (Total flights analyzed: 174)

Royal Brunei Airlines

93% (Total flights analyzed: 150)

Indonesia AirAsia

90% (Total flights analyzed: 629)

Myanmar Airways International

89% (Total flights analyzed: 184)

IndiGo

89% (Total flights analyzed: 994)

Garuda Indonesia

86% (Total flights analyzed: 712)

Bangkok Airways

85% (Total flights analyzed: 223)

Routes with more flights from Singapore Airport (last month)

Kuala Lumpur - KUL (Malaysia): 1164
Jakarta - CGK (Indonesia): 987
Bangkok - BKK (Thailand): 596
Denpasar - DPS (Indonesia): 560
Manila - MNL (Philippines): 456
Shanghai - PVG (China): 414
Hong Kong - HKG (Hong Kong): 388
Penang - PEN (Malaysia): 341
Ho Chi Minh City - SGN (Vietnam): 330
Seoul - ICN (Korea (Republic of)): 309