Singapore Airport Informational Guide to Singapore Changi Airport (SIN) - Non Official

Singapore Airport Services

Wi-Fi

Free Wi-Fi is available at Singapore Changi Airport for up to 3 hours. After that period, you can enjoy three more hours by just obtaining a new password.

To connect, please log in at "WiFi@Changi network". Then you’ll receive a password by the method you have selected.

Airport App

Changi Airport has its own app, iChangi, available for both iPhone and Android.

ATMs

There are several ATMs at Changi Airport distributed throughout the terminals:

Terminal 1: ANZ, HSBC, UOB.

Terminal 2: UOB, Citibank, HSBC Singapore, DBS, Citibank, Bank of China.

Terminal 3: HSBC, State Bank of India, DBS, Bank of China.

Lost baggage

At Changi Airport there are a couple of lost baggage agencies:

Dnata Singapore

Terminals 1-3: +65 6723 1188 (24 hours)

Terminal 4: +65 6581 1595 (05:00 am to 02:00 am)

baggageservicesSG@dnata.com

SATS

Terminals 1-4: +65 6597 4500 (07:00 am to 11:30 pm)

For Singapore Airlines and SilkAir: +65 6224 4243 (07:00 am to 11:30 pm)

For lost luggage on board please contact with your airline or their handling agent.

If your luggage was lost at any of the terminals, please contact Customer Service Office at (+65) 6595 6868.

Lost & found

For items lost within Singapore Changi Airport Terminals and to retrieve them, please fill the lost items web inquiries form at Singapore Changi Airport official website. 

Free-to-use rest areas

Whenever you need to take a nap and rest, you can find free-to-use rest areas in each terminal:

Terminal 1: Snooze Lounge at Transit East level 3

Terminal 2: Sanctuary Lounge at Transit North Pier opposite E5, Oasis Lounge at Transit North Pier Opposite E11.

Terminal 3: Snooze Lounge at Transit North Mezzanine.

Terminal 4: Snooze Lounge, Departure Transit, level 2M, Transit Hall.

Business Centres

Do you need to prepare an important meeting or simply sending an email? Then come to any of Business Centres located throughout the airport terminals. They are open 24 hours daily, find yours at Transit Hotels:

Terminal 1: Level 3 of Departure Transit Lounge East. Phone: +65 6542 5538

Terminal 2: Level 3 of Departure Transit Lounge South. Phone: +65 6542 8122

Terminal 3: Mezzanine level of Departure Transit Lounge North. Phone: +65 6507 9788

Entertainment Deck

In Terminal 2 there’s the Entertainment Deck, a place where passengers can play some video games, see movies, watch TV, eat some snacks, while waiting for their flight.

Some of the services offered at Entertainment deck are: Xbox Kinect room, MTV booth, Movie theatre, Xbox 360 / PlayStation 3 and café.

Location: Departure Transit Lounge Level 3 (next to Sunflower Garden).

Information and Customer Service

Missing some information? Need help? You can approach to the Information and Customer Service counters in each 4 terminals and ask for information, inquiries or for special needs (loan of wheelchairs and strollers).

Phone: +65 6595 6868.

Family zones

Since an airport is a really hectic place for children, Changi Airport has opened baby rooms in each terminal and a Family Zone in Terminal 2.

Baby rooms are full equipped with everything needed to take care of a baby: Diaper changing rooms and nursing rooms, as well as a playground and TV with cartoons.

Location: Departure Transit Lounge Level 2, opposite playground.

Prayer Rooms

Need to pray while waiting for your flight? Then you can come to any of the multi-confessional Prayer Rooms located in all 4 terminals:

- Terminal 1: Arrival Hall West, Transit Area
- Terminal 2: Departure Transit Lounge North Level 2
- Terminal 3: Departure Transit Lounge South Level 2
- Terminal 4: Departure Transit, Level 2M, Transit Hall

other services

- Baggage storage
- Clinics and Pharmacies
- Convenience stores
- Ground Transport Concierge
- Money Changers
- Smoking areas
- Post offices
- Hotel reservation counters
- Shower & spa services
- Porter service
- Local SIM card purchase
- Beauty care

On-airport hotels

Terminal 2

Ambassador Transit Hotel is located on the Departures Transit Hall Central (level 3) of Changi Airport Terminal 2.

Day rooms with a 6 hour minimum stay and pay per hour thereafter.

Services: Free Wi-Fi, wake up call services, gym, beauty care, aromatherapy.

It is open 24 hours.

Contact: +65 6542 8122

Terminal 3

Crowne Plaza Airport Hotel

Where passengers are able to enjoy its facilities not only for leisure, also for world-class business or transit purposes.

Services: Free Wi-Fi connection, food, drink, fitness facilities, handy smartphone, unlimited complimentary local calls to 11 overseas destinations.

Some of its rooms are: Premier room, club rooms with twin beds, premier rooms with runway view, pool terrace rooms, business king rooms, business twin rooms and suites.

Contact: +65 6823 5300 / 1800 787 1221

Email: SINCP@ihg.com

Ambassador Transit Hotel

Ambassador Transit Hotel is located on the Departures Transit Hall Central (level 3) of Changi Airport Terminal 3.

Day rooms with a 6 hour minimum stay and pay per hour thereafter.

Services: Free Wi-Fi, wake up call services, gym, beauty care, aromatherapy.

It is open 24 hours.

Contact: +65 6507 9788.

Jewel

YotelAir is the first of its kind in Asia. It lets flexible check-in and check-out available 24/7, specially designed for both transit and business travellers with 130 rooms available.

Services: High-speed Wi-Fi, landside access, club lounge, "moon" lighting, flat-screen TV, 24-hour gym, monsoon shower and complimentary hot drinks.

Lounges

Terminal 1

Dnata Lounge: Location: Departures transit lounge, third level. Open 24 hours. Note that the lounge is up for business class passengers and frequent card members of certain airlines and priority pass holders.

Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

Access fee: €34 per person (4 hours access).

Plaza Premium Lounge: Location: Departures hall, third level. Open 24 hours. Services: Premium food, Snacks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Telephones. Please note it is a non-smoking facility.

Services available upon payment: Alcoholic drinks, Private rooms, Conference rooms.

Access fee: €33 per person (3 hours access).

The Emirates Lounge: Location: Departures hall, third level. Open from first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers. Please note it is a non-smoking facility.

The Qantas Singapore Lounge: Location: Departures hall, third level. Open from 02:30 pm - 11:00 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

The Qantas First Class Lounge Singapore: Location: Departures hall, third level. Open from 02:30 pm - 11:00 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, TV, Internet terminals. Please note it is a non-smoking facility.

SATS Premier Lounge: Location: Departures hall, third level. Open 24 hours. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers. Please note it is a non-smoking facility.

Thai Airways Royal Silk Lounge: Location: Departures hall, third level. Service hours: 05:30 am - 07:45 am - 10:15 am - 08:30 pm (hours are subject to changes). Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones.

British Airways Singapore lounge and Concorde Bar: Location: Third level. Open from 03:00 pm to 11:00 pm. Please note that it is an exclusive lounge for British Airways First Class passengers and Concorde Room Card members. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, Showers, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Terminal 2

Ambassador Transit Lounge: Third level. Open 24 hours. Services: Premium food, Snacks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals, Telephones, Smoking area.

Services available upon payment: Alcoholic drinks, Spa, Private rooms, Conference rooms, Printers, Copiers, Gym.

Access fee: €29 per traveler (3 hours access).

TGM Japanese Korean Cuisine: Third level. Open 06:00 to 01:00 am. Services: Premium food, Snacks, Wi-Fi, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

Access fee: €33 per traveler (3 hours access).

Singapore Airlines SilverKris First Class Lounge: Location: Departure Transit Lounge, third level. Open from 05:00 am to 10:00 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Singapore Airlines SilverKris Business Class Lounge: Departure Transit Lounge, third level. Open 24 hours. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Singapore Airlines KrisFlyer Gold Lounge: Location: Departures Transit Lounge, third level. Open 24 hours. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

SATS Premier Lounge: Location: Departures Transit Lounge, third level. Service hours: 24 hours. Services: Premium food, Snacks, Wi-Fi, Newspapers, Magazines, TV, Showers, Flight monitors, Internet terminals. Please note it is a non-smoking facility.

DBS Asia Treaures Lounge: Location: Third level. Open 24 hours. Please note that this lounge is exclusive for DBS Asia Treasures members. Services: Premium food, Snacks, Wi-Fi, Newspapers, Magazines, TV, Showers, Spa, Flight monitors, Conference rooms, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Terminal 3

Marhaba Lounge: Third level. Open 24 hours. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

Access fee: €34 per passengers (4 hours access).

Ambassador Transit Lounge: Third level. Open 24 hours. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Telephones. Please note it is a non-smoking facility.

Available services upon payment: Spa, Private rooms, Conference rooms, Printers, Copiers, Gym.

Access fee: €29 per passengers (3 hours access).

DBS Asia Treasures Lounge: Location: Departures transit lounge, third level. Open from 07:00 am to 01:00 am. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Spa, Flight monitors, Newspapers, Magazines, TV, Conference rooms, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

The Haven by JetQuay: Location: Arrivals Hall. Open 24 hours. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones, Children’s area. Please note it is a non-smoking facility.

Available services upon payment: Private rooms, Conference rooms.

Access fee: €30 per passengers (2 hours access).

Terminal 4

Blossom Lounge: Location: Mezzanine level, Departures Transit Lounge. Open 24 hours. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Smoking area.

Services available upon payment: Alcoholic drinks and spa.

Entrance fee: €33 per passenger (3 hours access).

Cathay Pacific Lounge: Location: Departures Transit Lounge. Open from 04:00 am to 01:00 am. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, Printers, Copiers. Please note it is a non-smoking facility.

Jewel

Changi Lounge: Jewel Changi Airport, first level. Open 24 hours. Services: Snacks, Wi-Fi, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

Services available upon payment: Premium food, Alcoholic drinks, Showers, Private rooms, Conference rooms, Printers, Copiers.

Entrance fees: $38 for adults, $27 for children (3 hours access). Additional package for showers: $50 for adults, $39 for children.

Nap pods are available for $20 / hour.

Purchase your pass to Singapore Changi Airport lounges